How to Deal with DirectTV Customer Service

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DirecTV uses satellites to broadcast programs. It was launched in 1994 and forever changed the way in which people got the outside world on their TV sets. It provides digital quality programs. This means that the sound is crystal clear and the pictures are more superior in quality than what had been previously offered. It can also offer a greater choice in channels, over 200! Whether it is sports, news, kids programs, entertainment or weather, you name it, they offer it. There are also channels in Vietnamese, Mandarin, Tamil, Spanish, Hindi, 60 pay per view movies per month, and commercial-free audio-only channels. They also have a tie up with some local channels to telecast NFL Sunday Ticket and Mega March Madness. Other networks do not provide this. So you have greater choice in the channels you select in your package. You also have a choice of six different receivers depending on your needs.

However, before you contact them, make sure that you have a clear sight of the southern sky. In case you stay in an apartment complex or condominium, get the management’s written permission. In case you call them up and it turns out that these conditions have not been met, you will pay a penalty for the wasted visit. If you stay in a place that has frequent storms, you may face a blank TV screen for a few minutes. A tree could also block the signals.

Their best offer is the 12-month package. Then you are entitled to a free satellite dish, free installation charges and up to 4 free standard receivers. That means the TV sets in four different rooms of your home can be programmed to show different channels at the same time. They also provide a Digital Video Recorder with TiVo facility. You can use it to record more than 70 hours of your favorite program. You can then replay it later repeatedly and at your convenience and also edit it.

In case of problems, their 24 hours customer service is at hand to help, apart from their toll-free call center and website. For this reason, it has got top rankings in customer service in 2003 and 2005.

Overall, this technology is more cost friendly. It works out much cheaper than cable. It is also less likely to see a price rise as compared to cable rates. Reception quality is also excellent.