Computers are appearing in the homes of users who know absolutely nothing about computers. Combine that with an operating system like Windows, and you have serious problems. Ergo the need for tech support. However, tech support ain’t cheap. When I do a little tech support on the side, I get 40 bucks an hour. That’s…
One of the things that baffles me is time zones. We use a product at work that is produced in Australia, and when we implemented it, I had to speak to their tech support. It was absolutely bizarre knowing that I was speaking to them at 6:00 AM on Tuesday, it was 7:00 PM on…
I’ve been running a website business on the side since 1998. It’s been a fun, profitable venture. One thing I’ve learned is to find a good hosting service and stick with them. I signed up with some funky Italian service in 1998, and ended up threatening them with exposure on FamilyFirst if they didn’t refund…
If you have a computer, you need help with troubleshooting various aspects of its operation. That’s a fact. That’s why many have people like me on their speed dial. A good portion of us professional nerds are happy to give occasional free tech support to friends and family. Notice I said occasional. ;-) Anyhow, not…
Do your kids use Yahoo for email? Today’s Family First site has a program that monitors it! See all incoming and outgoing email for Yahoo, Hotmail, AOL web and more. Many programs cannot record incoming web emails, like Hotmail or Yahoo. They do! Additionally, the user cannot get around IamBigBrother by clearing cache or history-…
Struggling to support way too many users? In a small or home office with no tech support? Running into network or installation problems? Building that killer application or Web site but finding a lot of glitches along the way? Then today’s Family Site of the Day is for you. The site is called AnswerSquad and…
As computer and Internet use grows, so do all-night game sessions, chat-room predators and family arguments about the computer. ENUFF is not just another filtering program. ENUFF is a versatile timer that lets parents control when and for how long their children can use their computers or be on the Internet, chat rooms and computer…